Spectrum Retention & Call Flow Assistant

Verizon

1. Customer Expenses

Current Spectrum Internet ($/mo)

Current Cell Provider Total ($/mo)

Customer doesn't have mobile bill / Paid by employer or family

2. Retention Offers Setup

Bundle Net ($)

Standalone ($)

Offered Lines

Free Line Promo?

Estimated Household Savings:

$1,140.00 / yr

($95.00/mo net savings)

Plain-English Math for Customer:

"Declining the free line and taking internet alone forces your price up by $20/mo, costing you more out-of-pocket."

Stage 1 of 8

1. Opening & Reason for Call

Live Agent Script Persona: Price-Sensitive

Connected Devices Audit (1 to 10 Counters) 0 Devices

Laptops

Smart TVs

Tablets

Cell Phones

Gaming

Cameras

Usage Anchor:

Stage Tactical Directive:

Greet with warmth and confidence. Immediately identify primary call intent before jumping into rates or credits.

Click to load

Customer Demands Supervisor

Empowered de-escalation: Equal retention authority & hold-avoidance.